Support
Need a hand on the road? Here are quick answers to the most common questions.
How do I restore my purchases?
Open the shop from the home screen, answer the grown-ups' question and tap Restore purchases. Use the same Apple Account you bought them with.
What is kids mode, and how do I turn it off?
Kids mode is a gentle way to play for young children: bumps never end the trip, and there are no rewards or achievements. To turn it off, tap the KIDS MODE badge on the home screen (or open the settings or the shop), choose Turn off and answer the grown-ups' question.
How do I play on Apple TV?
Steer and drive with the Siri Remote's touch surface, or connect a game controller: the left stick steers and the triggers speed up and brake.
Is my progress saved?
Yes, on your device. If you delete the app, its progress is deleted too.
Do I need an internet connection?
No, you can play offline. Purchases and Game Center need a connection.
I found a bug. How do I report it?
Write to us with your device model, the level you were playing and what happened. A screenshot or a short video helps a lot.
Still stuck?
Write to us at support@vantripgame.com and we'll get back to you as soon as we can.